What is the difference between online and offline consultations?
Online consultations are conducted via Zoom video calls, while offline consultations require you to visit our office at 20 May Ave, Richmond Hill, Ontario, Canada.
What are the consultation fees?
Fees vary depending on the therapist. For psychotherapists: $140-210 per session. For social workers: $160 per session.
How soon can I schedule an appointment?
Generally, appointments can be scheduled for the following week.
Is there a free 15-minute consultation?
We do not offer a free 15-minute consultation. However, before the official consultation, our receptionist will conduct a 15-minute intake to collect your personal information and consultation purpose, and explain the confidentiality agreement. We use this information to match you with the most suitable psychotherapist for your needs.
Does OHIP and UHIP cover the consultation fees?
Psychological consultations are not covered by OHIP and UHIP. You need to have Extended Health Care (EHC) coverage provided by your workplace or university (Commercial insurance can cover dental, massage, etc.).
I am not sure if my insurance covers the consultation fees.
You need to check the coverage details of your insurance policy. Typically, if psychotherapists and social workers are listed under mental health coverage, our therapists with these qualifications are covered.
Can you directly bill my insurance, or do I need to submit the claim myself?
Currently, except for Greenshields, other insurance companies do not offer direct billing. You will need to submit the insurance claim yourself using our receipt.
What forms of payment do you accept?
We accept various forms of payment, including credit, debit, cash, e-transfer, Apple Pay, and AliPay.
Do you provide assessments for the Gifted Program?
Yes, we do offer assessments for the Gifted Program. Please contact us for more information.
What age groups do you provide psychological services for?
We provide psychological services for all age groups.
Still have a question?
If you have any other questions, feel free to reach out to us. Our team is here to help!